Delete account

In the app

The quickest way is right in the CLAR app: open your profile and tap “Delete account” (“Konto löschen” in German). After you confirm, your account is deleted immediately.

Without the app

You no longer have the app or can’t get in? Write to us from the email address you used to create your account, to contact@clar-now.com with the subject “Delete account”.

So that nobody can delete someone else’s account, we only delete it if the request comes from the registered address. If it comes from a different address, we first send a confirmation to the registered address. We delete the account within one month at the latest and let you know once it’s done.

Parents or legal guardians can request the deletion of their child’s account in the same way.

What gets deleted

Your account, your profile, all your reports including original photos and anonymised copies, your points and badges, your consents, your reports to moderation and your sign-ups for events. If you agreed to AI training, your photos are also removed from the training dataset.

What remains

Cost and security logs are kept for up to 24 months, but lose any link to you when the account is deleted. Checksums for abuse protection and error reports from the app are deleted after 30 days and cannot be linked to any account.

More on this in the app privacy policy (in German).